SHIPPING & DELIVERY
We offer FREE STANDARD SHIPPING to Canada on orders over $75, and to USA on orders over $100. No promo code needed!
We ship via different carriers, including:
Canada Post: www.canadapost.ca
Canpar: www.canpar.com
DHL: www.dhl.ca
and others!
Processing Time - All orders are generally processed for shipment within 3 business days, Monday to Friday, 9:30AM - 5:30PM PST.
Expected Shipping Delivery Times in Canada -
| Canada Post Expedited Parcel™ | 2 - 9 business days |
| Canada Post Xpresspost™ | 1 - 2 business days |
| Canada Post Priority™ | Next Day |
| Canpar | Varies |
Expected Shipping Delivery Times in USA -
| Canada Post Small Packet™ USA | 7 - 10 business days (Note: tracking NOT available) |
| Canada Post Tracked Packet™ USA | 7 - 10 business days |
| Canada Post Expedited Parcel™ USA | 4 - 7 business days |
| Canada Post Xpresspost™ USA | 2 - 3 business days |
| Canada Post Priority™ Worldwide | Next Day |
| DHL Express Worldwide | Next Day |
Expected Shipping Delivery Times Internationally -
| Canada Post Small Packet™ International | 8 - 15 business days (Note: tracking NOT available) |
| Canada Post Tracked Packet™ International | 8 - 15 business days |
| Canada Post Xpresspost™ International | 4 - 7 business days |
| Canada Post Priority™ Worldwide | 2 - 3 business days |
| DHL Express Worldwide | Varies |
The above-mentioned delivery periods are approximations and do not guarantee delivery if there are challenging weather conditions or circumstances out of our control. If you are in any doubt or you have a special request please contact our Customer Service, our team will be able to advise and may be able to offer alternative solutions. Once parcels have been picked-up by the courier companies, we are unable to make any changes to shipments.
Tracking - If you do not receive the tracking number of your order or your tracking number does not work after 72 hours of receiving your shipping confirmation, you may contact our Customer Service. Please indicate your Name, Phone Number and Order Number. Track your order online at:
Canada Post: www.canadapost.ca/trackweb
Canpar: www.canpar.com/en/track/tracking.jsp
DHL: www.logistics.dhl/ca-en/home/tracking.html
Backorders - If there is an item on your order which is currently not in stock, we will let you know so that you can decide whether you would like the order shipped complete or if you would like us to ship the bulk of the order right away and the backordered item later. Please note that you are responsible for all shipping costs unless your order qualifies for free shipping.
PAYMENTS POLICY
Accepted Methods of Payment
Your credit card will be charged when you place your order. If we are not able to fulfill your order for any reason your credit card will be refunded.
Please note that for international orders, customers will be responsible for any applicable duties and taxes as determined by the destination's customs authority.
CONTACT US
If you have any additional questions, please contact us here and we'll try and answer your questions as soon as possible.
